About Us

Susan graduated from West Liberty University in 1976 with her Bachelor of Science degree in Speech Language Pathology and Audiology and from West Virginia University in 1978 with her Master of Science degree in Speech Language Pathology. She has over40 years of experience in a variety of settings including outpatient, home health, hospitals and skilled nursing facilities. Almost 25 of those years were in Post-Acute Care, with 20 years in post-acute therapy management.

During her career, Susan has been a staff therapist, therapy program director, area manager, Vice President of operations, and Executive Vice President of a national privately held therapy company. She has been responsible for the overall operations of physical, occupational and speech therapy programs in over 20 states. Working closely with administrators, physicians, and nursing she has helped develop programs and protocols to improve the functional ability and well-being of patients in post-acute settings. She has also been directly responsible for the financial success of the therapy company and partially responsible for the financial success of the post-acute settings in which she operates.

Susan has been a member of WVSHA, OHSA, ASHA, NASL, and served on the Professional Advisory Board for Easter Seals.

Nick Hicks PTA, RAC-CT is a seasoned professional with over 18 years of dedicated experience in the post-acute care setting. Currently serving as the Chief Operating Officer for Trinity Rehab, Nick brings a wealth of expertise in healthcare management and rehabilitation services.

Throughout his career, Nick has demonstrated a steadfast commitment to enhancing patient outcomes and improving operational measures throughout provider networks. He has a proven track record of successfully leading multidisciplinary teams, implementing strategic initiatives, and fostering a culture of excellence and innovation.

Prior to his current role, Nick held various leadership positions within the post-acute care continuum, including roles in rehabilitation management, clinical operations, and quality improvement. His in-depth knowledge of industry regulations, best practices, and emerging trends has been instrumental in driving organizational growth and delivering high-quality care to patients.

Robert Latz, PT, DPT, CHCIO, C-DHE, FCHIME, FHIMSS is the Chief Information Officer for Trinity Rehabilitation Services. He is active in the American Physical Therapy Association (APTA) where he is the co-Chair of the TechnoPalooza Planning Committee, a member of the Post-Acute Care Workgroup, and a member of the recent APTA Telehealth Clinical Practice Guideline Development workgroup. He served two terms as a Board Member of the APTA Academy of Leadership and Innovation and as Chair of their Technology Special Interest Group.  

Outside of APTA, Dr. Latz is an advisory Board Member of the LTPAC CIO Consortium and a member of the CHIME Policy Steering Committee. He was the 2023 Chair of the HIMSS LTPAC Committee and served as a Board Member of ADVION (formerly NASL).  He is active in the LTPAC HIT Collaborative and the PACIO Project (Post Acute Care Interoperability). And Dr. Latz is a member of the Moving Forward Coalition, Committee Seven, looking at increasing the use of Health IT in Nursing Homes.   

In these roles and others, Dr. Latz is on a quest to integrate technology in healthcare to improve health and wellness in our world.

Lauren, PT, MSPT,CHC, CPC, RAC-CT, graduated from Thomas Jefferson University with a Bachelors and Masters of Science Degree in Physical Therapy in 1993. Lauren initially worked as a therapist and a manager in the long-term care environment. She has spent the past 20+ years focused on medical review, auditing, and compliance. 

Lauren’s work has included auditing documentation for skilled nursing facilities, hospitals, outpatient centers, hospice, and home health services for prevention as well as identification of areas of concern and provider risk. 

Lauren has extensive experience with managing claims through the appeal process from ADR to redetermination through to ALJ. This has included numerous large pre and post-payment probes involving the MACs, RACs, ZPICs and OIG. 

Lauren obtained her Resident Assessment Coordinator Certification (RAC-CT) to better understand the Resident Assessment Process in relation to the MDS, Quality Reporting, and Patient Care. Lauren has also obtained her certification in Healthcare Compliance(CHC) and Professional Coding (CPC). 

Lauren is a member of the APTA, AAPACN, HCCA, and AAPC. 

Janet has over 25 years of experience in the Healthcare industry. She began her career as a Physician Liaison, Regional Marketing Director and Manager of Talent Acquisition. Janet has recruited for a variety of disciplines and settings, including Skilled Nursing, Outpatient, Home Health and Hospitals. Janet has recruited for multiple disciplines including therapy, nursing, social workers, executive directors, and other administrative positions.

Janet has been responsible for full cycle recruitment for such positions Nation Wide. She utilizes state of the art staffing software and social media to assist in the staffing and recruitment process. Janet builds strong, long term, mutually beneficial relationships with candidates and our partners.

Bob, PT, MPT, CEHCH, LNHA, graduated from the University of Mount Saint Joseph University with a Master’s of Science in Physical Therapy. After initially working in Acute Care, Bob has worked in Post-Acute Care for more than 10 years managing large CCRCs and assisting in the start-up and management of a Home Health Program.

In 2015, he obtained his LSVT certification; and in 2018, Bob successfully completed the requirements and passed the examination for the National Association of Long-Term Care Administrator Boards (NAB) Home and Community Based Services, earning a designation of CEHCH. Bob has further completed his Nursing Home Administrator training and is preparing to sit for his NHA examination.

Bob is a member of the APTA’s Home Health Section. He is an Area Manager with Trinity Rehab Services and assists with managing a Home Health Agency. Bob has played a positive role in advancing our Partners’ interests. He was also a member of ADVION’s (NASL) 2023 Class of Emerging Leaders.

Tanya, PTA, RAC-CT, attended The Ohio State University where she studied Biochemistry and Molecular Biology.  She graduated from North Central State College with an Associate of Applied Science degree in Physical Therapy Assistant.  She has over 19 years of experience in a variety of settings including home health, hospital, outpatient, and Post Acute Care. 

Throughout her career, Tanya has been in numerous roles from staff therapist, Director of Rehab, Area Director, and Regional Director of Operations.  For the last 15 years, she has been in a Sr. management role in which she was responsible for the overall operations of PT/OT/ST programs in over 9 states managing large CCRC’s and assisting in the startup and management of a Direct Bill program.  She has led her teams to financial success by delivering optimal outcomes through programming and client centered care. 

Tanya is a member of the AAPACN.